Does Exceptional Customer Experience Matter to You?

Obviously, businesses do not exist without customers and clients. In other words, you must treat your customers like they are your greatest asset because they are! And as any business owner knows, getting and keeping customers can be challenging. Your competition is constantly telling your market why they are the best choice. Of course, buyers of your products or services know that they have plenty of other options. It is your job to convince them that you are their best option. The way to do this is by creating an exceptional customer experience from the first call through the relationship's lifespan. One tool, often underutilized or underappreciated, is your phone system. It is often the first communication method you have with a potential or new customer, and they’ll likely encounter it again as long as they are doing business with you.

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You Deserve Full-Service from Your VoIP Provider

As business communications technology evolves, we are constantly offering new features. As a result, users of our phone technology need to know how to use these new features. Therefore, training and customer support come with our telephone and communications packages. You may be asking one of two things. One, don’t all VoIP companies provide training and support as part of their offerings? Or two, why am I paying extra to a third party for support? The short answers to these two questions are: no and no, you should not be paying extra, especially to a third party. In other words, you deserve full-service from your VoIP company.

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Your Phone System – 2022 Plans and Budgets

As the year is coming to an end, many businesses are making their 2022 plans and budgets. Accordingly, companies are reviewing compensation, insurance, marketing, IT, office space, HR, benefits, and more. What about the business phone system? If not, perhaps it is time to do a thorough analysis. After all, your phone system is an integral part of any business. It allows, or should, for effective communications between all stakeholders – employees, customers, and vendors.

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Faxing is Still an Effective Business Communication Tool

Unpopular opinion: faxing is still an effective business communication tool. In fact, it is a preferred communication tool for some industries. For example, the healthcare, financial services, and legal industries must follow certain compliance and regulatory requirements. For this reason, faxing is a necessary tool. It allows businesses to comply with privacy and document custody issues. Aside from compliance issues, many companies still use fax technology for general business communications.

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DDoS Attacks on the Telecom Industry 

This notice is an update about the ongoing DDoS attacks impacting the telecom industry. Since September, there have been four known attacks targeting VoIP carriers. We want to keep you, our customers, informed and be transparent about the impact these attacks are having on Callifi.

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Phone Systems Should Not Create a Negative Customer Experience

Phone systems should not create a negative customer experience. On the other hand, your phone system should make customer communications easier and user friendly. Global supply chain issues are complicated, and your phones should not be.

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VoIP 101 – What is VoIP?

What is VoIP? Well, this blog provides some general information about VoIP.

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Choosing a VoIP Provider

So you’ve decided to implement VoIP for your business? That’s great! You’re getting ahead of the game and getting ahead of your competitors. Stepping your business up to VoIP can actually be pretty simple. However, choosing a VoIP provider is a little more complex.

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Callifi Awarded Enterpise Networking Top 10 VoIP Solution Providers – 2019

Enterprise Networking Magazine interviewed Callifi co-founders Sasson and Gilad Abada about the current state of the business VoIP provider landscape and how it setting a new standard based on their family's lifestime of experience in telecom.

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Customer First Telecom Veterans Leading the VoIP Charge

Enterprise Networking Magazine interviewed Callifi co-founders Sasson and Gilad Abada about the current state of the business VoIP provider landscape and how it setting a new standard based on their family's lifestime of experience in telecom.

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