Glossary


Virtual Office – When a company uses technology to enable a mobile workforce. The advantages of implementing a virtual office include reducing overhead for office space, enabling company representatives to work closer to their target market, enabling a company to expand its workforce geographically while keeping operations centrally located.

VoIP – Voice over Internet Protocol – This is any system or application that uses the internet as a pathway for voice communication. Sound is transmitted over the internet rather than old fashion telephone lines.

PBX – Private Branch Exchange – Originally analog, now digital, the technology enables the management of call flows and the sharing of lines for multiple users. A PBX is the ‘brains’ of an office telephone system, it is programed to know where to send a call based on parameters such as time of day, what number the caller dialed, and more.

Hosted PBX – With VoIP, you no longer need to pay to have a PBX installed on premises. Hosted PBXs are VoIP telephone systems that manage call flows from the cloud. The advantage of a hosted PBX is reducing costs of implementing and maintaining a business telephone system. Also by taking the PBX off premises a company telephone system will can still function even if the office loses power or Internet connection.

VoIP Business Phone Service – Harnessing modern PBX technology to use the internet as the pathway for business phone systems to manage, route, and handle calls.

Phone Company – There are two major types of phone companies, providers and interconnects. Providers provide telephone lines and internet services. Interconnects provide, install and maintain business telephone system equipment. Callifi bridges the gap, we are able to provide VoIP service and install and maintain equipment, in some cases we even provide internet to locations where service has previously been unavailable.

Conference Calling – Ability to have multiple parties on the same call. 3-party conference calls are part of every Callifi system. Larger conference calls, conference bridges, and call in conference systems are also available.

Voice Mail – Audio message stored and delivered to a box that can be checked by a user or group of users on a telephone system. Voice mail can be delivered and retrieved from the users office phone or it can be delivered to their email as a .wav file.

Call forwarding – When a caller dials a telephone number that is programmed to send the calls to a different telephone number. A company direct calls to a different phone or location to be answered based on availability or expertise. Some examples of when call forwarding would be used are to forward a call to an answering service after hours, or to direct a call to a mobile number when a user is away from their office phone.

User – Any person that has an office phone or voicemail box on a business phone system.