Dr. Veronica Zaharia


Callifi answering service gave me my off hours back, and I’m paying a fraction of what I was being charged.

Dr. Zaharia was paying $300/month for an after hours answering service that was making life difficult. She would receive the wrong call back number, heard complaints from her patients of long wait times and unprofessional operator behavior, and grew tired of emergencies coming through that weren’t actual emergencies. To compensate, Dr. Zaharia had resorted to giving her cell phone number to very sick patients, and afterwards she would change her number.

Dr. Zaharia called Callifi for help.

Callifi answering service answers calls with the same professional voicemail message every time. There is no waiting as even if another patient is leaving a message, Callifi can record a second third, or fourth message concurrently. Once a message is recorded, it is sent directly to Dr. Zaharia’s email inbox.

Now she can listen to the message herself and decided if and when to call back. If the call is not an emergency, e.g. an appointment change or prescription refill, she can forward the message to a member of her staff. “I do not miss any calls,” Dr. Zaharia explains. “I’m not randomly interrupted by my ringing cell phone and I no longer have to change my cell number every few months.”

“My clients tell me that they like the new system, and I do too.” Dr. Zaharia says, noting a vast improvement in her answering service as messages can be sent to multiple email addresses including to an on-call staff member. “Callifi answering service gave me my off hours back, and I’m paying a fraction of what I was being charged.”


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